Description

Job details

职位描述:
入职城市:上海黄浦区淮海中路 

岗位描述:

  • 熟练掌握外汇、交易平台使用、入金、账户管理等知识
  • 通过在线系统,即时为客户提供咨询解答服务,保持较高的客户满意度
  • 与客户进行有效沟通,处理客户投诉与意见反馈
  • 协助销售团队开发和维护客户,记录有入金意向客户
  • 翻译英文新闻稿,并用英文与英国总部沟通

岗位要求:

  • 全日制本科以上学历(应届毕业生亦可),英语六级或以上
  • 具备一定商务礼仪和客服意识
  • 性格开朗,具有良好的待人接物能力
  • 熟练使用office办公软件

福利:

  • 专业金融知识及法规的培训
  • 缴纳五险一金,并享有商业医疗保险
  • 法定假期,及其他带薪假期如婚假、产假、看护假
  • 周末双休,带薪年假8天起
  • 丰富的团队建设和节日活动
  • 每年一次调薪机会
  • 每年一次免费体检

税前月薪:6000RMB 
投递简历邮箱:hr-china@trading-point.com 
(每月5-8天上晚班,双休日不上班) 
早班:09:00-17:30 晚班:17:30-24:00 

Job Functions:

  • Responsible for customer's on-line consultation,solving related issues and accurately responding to customer questions
  • Provide solutions pertaining to clients' trading currency trading accounts and other general requests
  • Handle customer complaints
  • Daily recording of customers with deposit potential

Job Requirements:

  • Full-time bachelor degree or above(fresh graduates),CET 6 or above
  • Familiar with the Office operating system
  • A cheerful personality and good interpersonal ability
  • Good sense of customer service

Benefits:

  • Professional finance knowledge and regulation training
  • Competitive salary levels
  • Full amount social insurance and housing fund contribution
  • Annual salary review & increment program
  • 11 days of statutory public holidays
  • 8 days of annual leave per year,subject to numbers years of service
  • Other paid holidays,marriage leave,maternity leave, paternity leave
  • Annual health check program

Working Hours:
Morning Shift: 9:00-17:30 
Night Shift: 17:30-24:00 

Working Address:
Huang Pu,Shanghai