Position: Membership Services Manager
Basic Information:
Type of position: Full time (5x days a week), in-person
Salary Range: RMB 9,000 – 12,000 /month
Region: Guangzhou, Guangdong, with potential travel within the Greater Bay Area
Location: International Finance Centre, No.5 Zhujiang West Road, Zhujiang New Town
Annual Leave: 15 Days
Major Responsibilities
1. Membership:
Develop and maintain strong relationships with both existing and potential members through regular communication and event attendance. To implement membership strategies of BritCham GD, focusing on collaboration opportunities that will enhance the value of our offering to members and where appropriate, coordinate between the various departments of BritCham GD i.e. marketing, events and finance.
To contribute to membership growth, the Membership Services Manager will work under the direction of Executive Manager to develop a pipeline of potential members to ensure seamless communication when conveying the benefits of BritCham GD.
To retain existing members, the Membership Services Manager will work closely with the BritCham Executive Manager to ensure that we have a good understanding of member needs, and to engage members appropriately to utilise membership benefits and maximise value from their BritCham membership. This will include attending member events or other related events that will support this objective (either on a weekday or a weekend).
To maintain a dynamic online membership database.
2. Communication:
Collaborate closely with the BritCham GD marketing team to ensure effective communication with members. This is to be achieved by communicating and sharing member’s marketing content i.e. member events, news and thought leadership articles with BritCham GD marketing to be promoted via BritCham GD marketing channels. Your daily work in this regard includes coordinating information collection from members for the BritCham GD weekly newsletter, website, WeChat and other marketing channels
3. BCC Enquiries:
To answer enquiries from members, potential members and the general public regarding BritCham GD membership matters
4. Events and Activities:
The Membership Services Manager will work closely with the BritCham GD Events Manager to coordinate between members who are interested in co-organising events with BritCham GD, contributing and collect event ideas or supporting event logistics and sponsorship.
5. Collaboration Opportunities:
To always be on the lookout for partnership opportunities that may benefit members/BritCham GD and to develop strategic links that will add value to BritCham GD membership offering/members whilst communicating these opportunities to the wider BritCham GD team as indicated by the BritCham GD Executive Manager.
6. Data analysis:
To provide weekly membership report and monthly analysis report to BritCham GD EXCO and BritCham GD Executive Manager.
7. Committees:
To facilitate a number of committees, this will include, writing agenda and minutes for meetings, invitations for roundtables events and liaising with the event team on event-related matters.
Essential Requirements:
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Bachelor’s degree or above;
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Ability to analyse data, identify and manage risks;
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At least 3 years’ working experience in an international environment;
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Competent IT skills;
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Language Compentency:
Local mandarin speaker only, fluency in both written and spoken Chinese and English is required; -
Excellent communication and interpersonal skills, proactive problem-solving approach, and strong organizational abilities;
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Williness to face clients and answer their inquiries;
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Ability to adapt to changes and respond quickly/positively;
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A self-motivated and open-minded mindset.
Desired Traits…
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Experiences working at a membership organisation;
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Business development and sales experience;
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