The British Chamber of Commerce Guangdong is currently looking for a Membership Services Manager to join our wonderful team in Guangzhou. 


Don’t hestitate to apply – this is an amazing opportunity for your career, where you will get to learn how NGO operates in a diverse and inclusive working environment, engage with business leaders across the region, and expand your personal network.

The successful candidate will be joining the dynamic and inclusive team at BCCGD. As a membership organisation, we are the independent voice of British business in the GBA and we strive to deliver the interests of our members.

As the Membership Services Manager, you’ll utilize strong customer service and communication skills, business acumen, and meticulous organizational abilities. 

Your role involves recruiting new members, supporting existing ones, and collaborating with the BritCham team on membership matters. You’ll also engage with members and partners in different occassions to promote BritCham GD’s full range of services. 

Position: Membership Services Manager

Basic Information:

Type of position: Full time (5x days a week), in-person

Salary RangeRMB 9,000 – 12,000 /month

Region: Guangzhou, Guangdong, with potential travel within the Greater Bay Area

Location: International Finance Centre, No.5 Zhujiang West Road, Zhujiang New Town

Annual Leave: 15 Days

Major Responsibilities

1. Membership:

Develop and maintain strong relationships with both existing and potential members through regular communication and event attendance. To implement membership strategies of BritCham GD, focusing on collaboration opportunities that will enhance the value of our offering to members and where appropriate, coordinate between the various departments of BritCham GD i.e. marketing, events and finance.

To contribute to membership growth, the Membership Services Manager will work under the direction of Executive Manager to develop a pipeline of potential members to ensure seamless communication when conveying the benefits of BritCham GD. 

To retain existing members, the Membership Services Manager will work closely with the BritCham Executive Manager to ensure that we have a good understanding of member needs, and to engage members appropriately to utilise membership benefits and maximise value from their BritCham membership. This will include attending member events or other related events that will support this objective (either on a weekday or a weekend).

To maintain a dynamic online membership database. 

2. Communication:

Collaborate closely with the BritCham GD marketing team to ensure effective communication with members. This is to be achieved by communicating and sharing member’s marketing content i.e. member events, news and thought leadership articles with BritCham GD marketing to be promoted via BritCham GD marketing channels. Your daily work in this regard includes coordinating information collection from members for the BritCham GD weekly newsletter, website, WeChat and other marketing channels

3. BCC Enquiries:

To answer enquiries from members, potential members and the general public regarding BritCham GD membership matters

4. Events and Activities:

The Membership Services Manager will work closely with the BritCham GD Events Manager to coordinate between members who are interested in co-organising events with BritCham GD, contributing and collect event ideas or supporting event logistics and sponsorship.

5. Collaboration Opportunities:

To always be on the lookout for partnership opportunities that may benefit members/BritCham GD and to develop strategic links that will add value to BritCham GD membership offering/members whilst communicating these opportunities to the wider BritCham GD team as indicated by the BritCham GD Executive Manager. 

6. Data analysis:

To provide weekly membership report and monthly analysis report to BritCham GD EXCO and BritCham GD Executive Manager.

7. Committees:

To facilitate a number of committees, this will include, writing agenda and minutes for meetings, invitations for roundtables events and liaising with the event team on event-related matters.

Essential Requirements:

  • Bachelor’s degree or above;

  • Ability to analyse data, identify and manage risks;

  • At least 3 years’ working experience in an international environment;

  • Competent IT skills;

  • Language Compentency:
    Local mandarin speaker only, fluency in both written and spoken Chinese and English is required;

  • Excellent communication and interpersonal skills, proactive problem-solving approach, and strong organizational abilities;

  • Williness to face clients and answer their inquiries;

  • Ability to adapt to changes and respond quickly/positively;

  • A self-motivated and open-minded mindset.

Desired Traits…

  • Experiences working at a membership organisation;

  • Business development and sales experience;

Before applying, please click here or scan the code to read the full job description.

About BritCham Guangdong

The British Chamber of Commerce Guangdong (BritCham Guangdong, www.britchamgd.com) is a dynamic membership-based organisation in China, dedicated to supporting business development through a wide range of services including events, networking, introductions, and referrals. Since 1996, BritCham has been a leading force in the Greater Bay Area (GBA), we are one of the most active and influential Chambers with offices in Guangzhou and Shenzhen, providing comprehensive support to our members across the region.

Our mission is to become the most business-savvy chamber in China by providing a platform that supports our members to connect via events, promote through our marketing channels and share insights through industry focus groups. As an integral part of the vast network of British Chambers throughout China, we are focused on providing you with business support, training from industry leaders and elite networking opportunities to grow your business capabilities.

How to Apply?

Interested candidates are required to submit a cover letter and resume (in both English & Chinese), including their earliest start date and salary expectations, to admin@britchamgd.com.

Please indicate “Application for Membership Services Manager”in your application email subject line.

Please kindly note that:

Early applications are encouraged as BritCham GD reserves the right to conclude the search before the deadline if a suitable candidate is found. Due to the amount of applications we receive, only short-listed candidates will be contacted.

GET IN TOUCH

Email|admin@britchamgd.com

No.|+86 181 2429 3591

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